Home Assistance (800 92655)

Home Assistance is designed to offer you home emergency and routine maintenance services.

 

Home assistance emergency service

This service applies to the following (emergency) cases and is available 24 hours a day. All it takes is a phone call, and a competent technician will contact you for the   repair of any damage that requires immediate attention related to:

 

PLUMBING INSTALLATIONS: Up to a limit of €60 per visit and a maximum of three calls per annual period of insurance.

ELECTRICAL INSTALLATIONS: Up to a limit of €60 per visit and a maximum of three calls per annual period of insurance.

LOCKS: Replacement of the main entrance locks, in case of loss or theft of keys, or damaged locks, up to a limit of €60 per visit and a maximum of three calls per annual period of insurance.

GLASS: Replacement of the broken glass of exterior doors or windows, up to a limit of €60 per visit and a maximum of three calls per annual period of insurance.

TEMPORARY REPLACEMENT OF TV, VIDEOOR DVD*: Temporary replacement of such equipment for up to 15 days, with the right to use this service up to two times per annual period of insurance.

SECURITY SERVICES*: The security and protection of the insured home by specialized staff for up to three days, and the right to use this service up to two times per annual period of insurance.

CLEANING OF THE DAMAGED PREMISES*: Cleaning of the insured place by specialized staff. This service can be provided once per annual period of insurance and up to a maximum charge of €210.

FURNITURE REMOVAL*: Collection and transportation of furniture to a designated location within a radius of 15km of the insured home.

SAFEKEEPING OF FURNITURE OR OTHER PERSONAL EFFECTS*: Storage for up to seven days.

HOTEL ACCOMMODATION*: Hotel accommodation expenses in the event that the insured home becomes unsuitable for living, for a maximum period of two days for five persons with a maximum limit of €60 per person per day.

AMBULANCE TRANSPORTATION*: The dispatch of an ambulance for the transportation of the insured to the nearest hospital.

EMERGENCY RETURN OF THE INSURED TO HIS/ HER HOME*: This covers the cost of emergency transportation of the insured and his/her spouse to their home, up to a limit of €600 per person, if they happen to be abroad and their return home is deemed essential.

TRANSFER OF URGENT MESSAGES*: Urgent messages relating to damages will be forwarded to one or more persons anywhere in the world, as indicated by the insured.

 

Note: (1) The Home Plus insurance plan covers only the first five cases mentioned above. (2)* Cover provided only in case of fire, explosion, flooding or burglary of the insured home.

 

Home Assistance Connection Services

 

This service allows you to contact the technical assistance company with which we cooperate to request quotations from specialised technicians for any maintenance, repair or construction work you wish to undertake in your home. If you accept their offer, the technical assistance company will coordinate the various technicians involved, in order to ensure the smooth execution of the work required, guarantee the quality of the work and control the cost involved (which in this case is payable by yourself, the insured). The technical assistance company will also provide a six-month guarantee for the workmanship.

 

The specialised technicians can provide services in the following areas:

Plumbing, electrical installations, locks and security systems (mechanical or electronic), glass panes and mirrors, construction work, painting, carpentry work, installation of TV antennas, heating/air-conditioning, TV, video or DVD rentals, security services, repair of domestic appliances, steel or aluminium structures, fumigation, tents, insulations, wooden floors and cleaning of drains..

 

NOTE:

The Company offers its clients the above mentioned Home Assistance service free of charge. This service may be modified or discontinued at the Company’s discretion upon renewal of the insurance policy, following the prior written notification of the client.

 

This leaflet serves purely as an introduction to our services. Detailed terms and conditions, limitations and exceptions are provided in the respective insurance policies.


 
CONTACT US 8000.87.87 EMAIL US
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