Complaints Handling

General Insurance of Cyprus is distinguished by its credibility, reliability and accountability as well as by the professionalism of an experienced, qualified and well-trained staff.  As a result, we consistently maintain a high level of service during both the sales process and claims handling.  We cultivate and promote a customer-centric yet highly professional culture, aimed at providing you with excellent products and services.

Although we place great emphasis on the service we provide our customers, this doesn't guarantee that complaints relating to products or our staff will not arise at some point.  We would like to know about any complaint so that we can take steps to resolve it and ensure that it is not repeated.  With this in mind we have established a procedure for reporting and handling complaints which we invite you to follow in order that your complaint is investigated correctly and quickly.

We use cookies to give you the best experience on our website. By continuing to browse our site, you are agreeing to our use of cookies.